Cecula Privacy Policy

Effective: July 1, 2025 Applies to all Cecula products and programs, including DartPro, Sync, Flow, EduText, Academy, Affiliate Program, and DartClub.

1. Introduction

Cecula Ltd. (“Cecula”, “we”, “our”, or “us”) is committed to protecting the privacy of our users and customers. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data in accordance with the Nigeria Data Protection Regulation (NDPR) 2019.

2. Data Controller Information

Cecula Ltd. Technology Incubation Complex, 95, Aka Obot Idim Road, by Nnung Oku Motor Park, Ibesikpo, P.M.B. 1068, Uyo, Akwa Ibom State, Nigeria Email: [email protected] Phone: +2349090000246

We are the data controller for all data processed via our platforms, websites, applications, and customer engagement programs.

3. What Data We Collect

We collect the following categories of personal data:

a. Identifying Information

  • Full name, organization name
  • Phone number, email address
  • Gender, job title (optional)

b. Account & Usage Data

  • Platform usage logs
  • Messages sent/received (metadata, not content)
  • API keys, webhook URLs, SIM host activity
  • Authentication tokens

c. Financial Data

  • Payment details (transaction references, bank account name, invoice history)
  • Affiliate earnings and payouts

d. Device & Technical Data

  • IP address, browser information, location estimates
  • Session IDs, error logs

4. How We Collect Data

  • Directly from you during account signup, demo request, program registration, or communication.
  • Automatically via cookies, analytics tools, and system logs.
  • Third-party integration (e.g., payment gateways, QuickBooks, telecom aggregators).

5. Legal Basis for Processing (NDPR Section 2.2)

We process your data based on:

  • Consent: For newsletters, training invites, and promotional offers.
  • Contractual necessity: To deliver messaging, automation, and CRM services via our platforms.
  • Legal obligation: For invoicing, audits, SIM regulation, and NDPR compliance.
  • Legitimate interest: For platform analytics, fraud prevention, and service optimization.

6. Purpose of Data Collection

Your data is used for:

  • Registering and managing accounts across Cecula products
  • Delivering services (bulk messaging, SIM hosting, workflow automation, etc.)
  • Customer support and user training
  • Program administration (Affiliate payouts, Academy onboarding, DartClub events)
  • Security monitoring and fraud prevention
  • Regulatory compliance and reporting

7. Data Subject Rights (NDPR Section 3.1)

As a data subject, you have the right to:

  • Access your personal data
  • Request correction or deletion
  • Withdraw consent
  • Object to processing
  • Data portability
  • File complaints to NITDA (National Information Technology Development Agency)

To exercise any of these rights, please contact [email protected].

8. Data Sharing & Disclosure

We do not sell your data. We may share it with:

  • Internal staff for support, billing, or technical services
  • Service providers (SMS gateways, payment processors, QuickBooks)
  • Regulatory bodies if legally required
  • SIM hosting partners under strict confidentiality agreements

Where applicable, Data Processing Agreements (DPAs) are in place.

9. Data Security (NDPR Section 2.5)

We apply technical and organizational safeguards including:

  • End-to-end encryption of sensitive data
  • Role-based access control
  • Regular vulnerability testing and patching
  • Secure data hosting in line with NDPR standards

10. International Data Transfer

Where data is transferred outside Nigeria (e.g., hosting, analytics tools), we ensure:

  • Compliance with NDPR’s cross-border data transfer principles
  • Adequate safeguards such as Standard Contractual Clauses or equivalent

11. Retention Period

  • Personal data is retained only as long as necessary for service provision or legal compliance.
  • You may request early deletion, unless legal or audit reasons require retention.

12. Cookies & Analytics

Our website uses cookies to enhance functionality, track performance, and tailor experiences.

  • You may manage cookie preferences in your browser settings.
  • Some third-party services (e.g., Google Analytics, Intercom) may process anonymized usage data.

13. Children’s Data

Our services are not directed to children under 18. Any data processed on behalf of educational institutions is done with parental or institutional consent.

14. Third-Party Links

Our sites or dashboards may link to external platforms. We are not responsible for their privacy practices. Always review their policies before sharing personal data.

15. Policy Updates

We may update this policy to reflect legal, operational, or product changes. The latest version will always be available at cecula.com/privacy. Significant changes will be notified to registered users.

16. Contact Us

For questions, complaints, or data access requests: [email protected] 📍 Cecula Ltd., Technology Incubation Center, 95, Aka Obot Idim Road, by Nnung Oku Motor Park, Ibesikpo, P.M.B. 1068,Uyo, Akwa Ibom, Nigeria 📞 +2349090000246