How do I Download a Campaign Report?
Download a campaign's delivery results as a PDF to share, or as an Excel file to work with.
Request a Report
Open the Campaign Report
- Click Campaigns in the left sidebar, then click the campaign.
Choose a Format
- Click Report, then PDF version or Excel version.
Wait for It to Generate
- Reports are prepared in the background. You'll see The report is generating. You'll be notified shortly.
Download It
- When DartPro notifies you that it's ready, open Report and choose the same format again to download it.
What's in Each Report
| Format | Contents |
|---|---|
| PDF version | A broadcast report with total recipients, delivery rate and failure rate, plus each recipient's mobile number, status, delivery time and cost |
| Excel version | Each recipient's delivery status and cost in a spreadsheet, ready for filtering and analysis |
Reports in the First 24 Hours
Networks can take up to 24 hours to confirm delivery, so a PDF report is only conclusive 24 hours after sending. If you request one sooner, Report Not Ready shows when the message was sent, how much time has passed and how long is left. Then choose:
- Schedule Report: DartPro generates the report automatically when 24 hours have passed and emails you a Download Report link.
- Generate Now: get a report straight away with the delivery data available so far. Some recipients may still show PENDING or SENT.
Limits
| You'll see | Meaning |
|---|---|
| Report Generation in Progress | Your report is still being made. Wait for the notification rather than checking again |
| Report Already Available | A report was generated recently. Click Download Last Report |
| Please Wait Before Regenerating | A new report can only be generated a few hours after the last one. The dialog shows when you can try again |
| Download Limit Reached | You've downloaded this report the maximum number of times for now. The dialog shows when the limit resets |
| Too Many Requests | Wait the number of seconds shown, then try again |
Generated PDF reports are kept for 7 days. After that, request a new one.
Reports Across Many Campaigns
To get every message you sent over a period, rather than one campaign, use Export to File in Message Logs. See How do I Use Message Logs?.