How do I Resend a Message?

There are three ways to send a message again, depending on what you need.

You want to…	Use
Send the same campaign again	Forward on the campaign report
Retry only the numbers that didn't receive it	Filter and message selected recipients
Finish a broadcast that stopped part-way	Complete Broadcast on the Campaigns list

Forward a Campaign

1. Open the campaign from Campaigns.
2. Click Forward.
3. The matching compose screen opens with the same sender ID and message, plus:
   • Messages to individuals: the same numbers.
   • Group messages: the same groups. The message goes to their current members.
   • File messages: the same file. If it's no longer available, click Upload New File to add it again.
   • Personalized messages: the same template.
4. Review everything, make any changes, and send.

Retry Recipients Who Didn't Receive It

1. Open the campaign from Campaigns.
2. Click Show Filters and pick a Status, such as UNDELIV, EXPIRED or NOCREDT.
3. Tick the recipients to retry.
4. Click Message N Selected (for example, Message 12 Selected). Compose SMS opens with their numbers.
5. Add your message and send it. The original text isn't carried over, so select and copy it from the report's CONTENT section first if you need it.

Complete a Stalled Broadcast

If a campaign stopped before reaching everyone, you can finish it from Campaigns without sending twice to people who already got it. See Complete a Stalled Broadcast.

Before You Resend

• Resending is charged again, at the usual rates.
• Wait for final statuses. Networks can take up to 24 hours to confirm delivery. See What Do Delivery Statuses Mean?.
• Recharge first if recipients show NOCREDT. See Recharging Your Account.
• Fix invalid numbers. Numbers that show REMOVED won't go through until they're corrected.