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How do I Use Message Logs? ​

Message Logs lists every message you've sent, one row per recipient, across all your campaigns. Use it to find a specific message, check traffic over a period, or export your sending history.

Campaigns or Message Logs? ​

UseWhen you want to
CampaignsLook at one broadcast: its progress, cost and delivery results
Message LogsSearch across all broadcasts, for example every message sent to a number this month

Open Message Logs ​

Click Message Logs in the left sidebar, or the Message Logs button on the Campaigns page. To go back, click Switch to Campaigns.

Choose a Period ​

At the top, Traffic Overview shows how many contacts you messaged in the selected period, for example During this period, you messaged 12,480 contacts. Pick the period: Last 24 Hours, Last 7 Days, Last 30 Days, Last 90 Days, This Year, Last Year, All Time or Custom Period.

The period applies to the list below as well. It starts on the last 24 hours.

Find a Message ​

  1. Under Log Filters, click Show Filters.
  2. Filter by any of these:
    • Contact/Phone: all or part of a number.
    • Reference: a recipient's reference, for example from a delivery report.
    • Status: PENDING, SENT, DELIVRD, EXPIRED, UNDELIV, REJECTD or DND.
    • Network: a mobile network.
  3. Click Clear Filters to reset.

Each row shows the message, the number, its status, its reference and when it was sent. Click a row, or Full Details on small screens, to see the sender, charge, provider, Traffic Type, last update and the full Message Body. For what each status means, see What Do Delivery Statuses Mean?.

Export Your Logs ​

  1. Pick the period you want in Traffic Overview.
  2. Click Export to File.
  3. Choose the report type:
    • Summarized Report: a basic overview with aggregate traffic data.
    • Detailed Report: individual message logs, including the cost for each recipient.
  4. Click Generate Report.

DartPro prepares an Excel file and emails you a link to download it. The link works for 24 hours.

⚠️ Reports are sent by email

DartPro can't send the export if:

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